FAQ
Quick answers about backup, plans, and operation.
Questions about firewall, storage, restore, and plans — straight answers so you can decide with confidence.
Answer hub
The product
Firewall
Storage
Restore
Plans
Common questions
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What does the platform do?+
Automates database backup and restore — PostgreSQL, MySQL, MariaDB, MongoDB, Redis, and SQL Server — with configurable destination and operational panel.
Do I need to open firewall ports?+
Not for SSH origin: the connection is initiated outbound from the platform toward your server.
Where are backup files stored?+
In the storage you choose: platform-managed, your S3-compatible bucket, or SFTP/NAS.
How does restore work?+
You choose source and target in the panel. Before applying, the system saves a safety backup of the target database.
Can I subscribe on the website?+
Yes. On the pricing page, pick a plan, create an account or sign in, and complete payment with PIX or card in the dashboard. Paid plan access is granted after confirmation. Free plans start when you sign up.
In-app support
Still have questions?
Sign in to the platform and open a support conversation after signup, or create an account to explore the panel.
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